Now that's health care!

010506_nurse.jpgWhen 78-year-old Mary Zebeda's daughter called the customer service number printed on her mom's new Medicare card, she just wanted to get some answers about the health care plan. She got some service all right, but it wasn't customer service — or rather she did, in a manner of speaking:

When Zebeda's daughter called the customer service number listed on the letter and her new member card, she heard the following message.

"Call the Talk Line at (800) 400-TALK for exciting people nationwide."

So the daughter called the phone number as she was instructed. But instead of answers about her mother's new healthcare plan, she received a recorded sales pitch for a sex line.

It said, "… waiting right now to talk to you. Lie back, baby, relax, and get ready to meet …."

"She told me, 'Mom, they told me this number belongs to people.' I'm not sure if they were looking for women or were looking for men, but they were looking for some people, you know," Zebeda said. "My God, why did they do that?"

Evercare, the company that issued the card, said it wasn't aware of the problem — well, we should hope not! — and the mixup seems to have been a simple typo, as only one digit in the number was wrong. Evercare is sending new cards to its 13,000 Texas customers.

Contact the author of this article or email tips@houstonist.com with further questions, comments or tips.

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