http://houstonist.com/2006/10/20/new_calltakers.php All comments for New call-takers to cut down 311 wait time en-us 2009 Brittanie Shey Mon, 05 Jan 2009 15:00:00 -0600 http://blogs.law.harvard.edu/tech/rss brittanie@houstonist.com brittanie@houstonist.com 60 http://houstonist.com/2006/10/20/new_calltakers.php#comment-485400 http://houstonist.com/2006/10/20/new_calltakers.php#comment-485400 Comments Fri, 20 Oct 2006 11:42:54 -0600 <p>The biggest problem I have with 311 is all the stupid info they take down at the end. I've only called to say "a man hole cover has blown off at the corner of x and y" and I end up having to give them all sorts of personal information. I don't care about the info -- they probably know more about me than I do, but it just take so darn long, and by definition, I'm usually driving.</p>